Senior IT Support Specialist

Job description, responsibilities and duties

We are seeking a skilled and customer-focused Senior IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support, managing IT assets, and ensuring smooth IT operations across the organization. This role requires strong problem-solving skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.

Key Responsibilities:

• Coordinate helpdesk staff activities related to larger projects as required by IT management.

• Act as the primary point of contact for end users and the Technology team, identifying and resolving technical issues effectively.

• Manage IT ticket requests, prioritize incoming tickets, and stay informed about team assignments, requirements, and deadlines.

• Maintain a detailed inventory of the organization's IT software and hardware assets.

• Manage Active Directory users, groups, and policies, including creating user accounts.

• Perform analysis, diagnosis, and resolution of desktop hardware and software problems.

• Provide basic and routine technical assistance and advice to staff.

• Respond to system and application failures, ensuring timely restoration to normal operation.

• Assist IT management in identifying and developing solutions to emerging issues faced by users.

Personality requirements and skills

• Minimum of 2+ years of related experience in IT support or a similar role.

• Strong technical proficiency in MS Windows OS, MS Office, and MS Active Directory.

• Experience utilizing an IT ticketing system for tracking and resolving technical issues.

• Customer service-oriented mindset with excellent communication skills.

• Ability to diagnose and fix technical problems quickly and efficiently.

• Capability to work in a dynamic, fast-paced environment.

• Strong teamwork and collaboration skills.

• Proficiency in English (B2 level or higher).

Information about the selection process

• Place of work: Bratislava

• Type of employment: permanent employment

• Type of contractual relationship: employment contract

• Salary: 1800€

Employee perks, benefits

What we can offer you:
Join our dynamic team of experts and enthusiasts and enjoy a range of KPMG benefits designed to make your work-life balance exceptional:

• Career Growth: Unlock endless opportunities for career advancement within our international company.

• Learning Programs: Boost your career with access to learning programs.

• Flexible Benefits: Customize your perks with our KPMG4You cafeteria system, offering contributions towards health, shopping, sports, culture, or education.

• Meal Contributions: We fully cover your financial meal voucher expenses, even during your vacation!

• Summer Short Fridays: Kickstart your weekends early with half-day Fridays during the summer.

• Holiday Break: Enjoy a closed office during Christmas with extra days of paid leave.

• Recovery Days: Take three days per year to recharge when you’re not feeling your best.

• Volunteering Opportunities: Make a difference with our volunteering activities and get two days off for CSR initiatives.

• Access to MultiSport Card: Stay active with access to various sports facilities.

• Wellbeing Program: Benefit from free health checks, workplace massages, office breakfasts, fresh fruit, teambuilding, workshops, and sports activities.

• Employee Assistance Program: Access free psychological counseling for you and your family members.

• Buddy Program: Get support from an experienced colleague to help you settle in.

• Tech Perks: Receive a laptop and mobile phone, both equipped with data packages that may also be used for private purposes.

• Corporate Discounts: Enjoy exclusive discounts with our partners like KIA, SND, Raj Zdravia, Union, Qawa coffee and bistro, and more.

• Referral Rewards: Earn financial rewards for recommending candidates who get hired.

• Christmas Gifts: Celebrate your special days with small but thoughtful gifts from us.

• Birthday: Half-day off on your birthday.

Brief description of the company

KPMG in Slovakia is an independent member firm of the global KPMG network of professional services firms providing audit, tax and advisory services. Active in Slovakia since 1991, the firm currently employs more than 500 people. KPMG in Slovakia provides a wide range of audit, tax and advisory services to domestic as well as international companies across all major industries. KPMG’s activities in Slovakia are focused on building long-term relationships both internally and externally. Our people are committed to quality and integrity and providing the service our clients expect.